FAQ

Professional Standards for Coaching 
I adhere to the standard of ethics of the International Coach Federation, an industry association that promotes the advancement of coaches. To learn more, click here: http://www.coachfederation.org/ICF/

Security & Confidentiality

  • Is this client center and my data secured and safe?
    • Yes.  In fact, there are 3 levels of security: provided to keep your data safe and confidential  1 – username and password protected 2- Verisign Security Certificate protects your data on this site 3- https:// secured pages
  • Is my information confidential?
    • Yes.  This site is protected by  a username/password system.  You are the only one that has access to your information.

Additional Support

  • Can I contact you in-between our scheduled coaching sessions?
    • Yes!  In the event that you would like support on something that comes up in between our meetings, you can email me and we can have “just in time” coaching via email.

Accessing the Private Client Area

  • How do I access your private client area and how do I log in?
    • Click on the Login Link (above, at the top center of this website page).  Then enter the username and password that has been assigned to you.  Don’t have login information yet?  Contact me so we can get an account created for you.
  • I have a password that I use for most of my on-line accounts.  Can I change the password you assigned to me?
    • Yes.  You will need to log in initially using the password I assigned to you.  Once you log in you can change your password at any time under your Client Profile Page.
  • What if I forget or lose my password and login information?
    • If you simply forgot your password, you can still go to the Login Link.  Enter your username and click on the “I Forgot My Password Button”.  You will receive an email shortly with your password included.
    • If you misplaced both your username and your password, contact me via email and I will forward you your information.
  • I’m trying to log in, but it will not accept my username or password, what do I do?
    • Remember that the login information is case sensitive, so enter it exactly like it was given to you,  If you are unsure what that is, you can contact me via email and I’ll forward that to you.

Scheduling/Re-Scheduling Appointments

  • What if I need to reschedule my appointment?
    • It’s easy.  with at least a 24 hour notice, you can reschedule any appointment by using the on-line calendaring system , just follow the following steps:
      1. Click on the Calendar Link at the top, center of this webpage
      2. Locate blocks of “Available” time (these are represented by light blue blocks)
      3. Locate your current appointment and click on the title of the appointment (this will open an editing screen)
      4. Click on the “Edit” button and change the details of the appointment to correspond with an “Available” block of time.
      5. The calendar will update itself, you’ll see your new appointment reflected and I will receive an email notification letting me know of the change. 

Paying for the coaching services

  • How do I easily make my payments for my coaching services?
    • Each month you’ll receive an invoice from my practice letting you know the amount committed to for that month.  You can (1) mail a check to the remit to address located right on the invoice or (2) log in to the private client area, click on the “Payments” tab and you will see any outstanding balances due at that time. 
  • What are the various methods of payment I can use to pay for my coaching services?
    • Check, Credit Card, Pay Pal.
    • To pay by Check:  use the “remit to” address located right in the body of the invoice you’ll receive monthly from my practice.
    • To pay by Credit Card or Pay Pal:  when you receive you monthly invoice, click on the link at the bottom of the invoice (Or log into the private client area) and click on the “Payments” tab.  Here you can either enter your credit card number or pay pal information and my system will automatically (and securely) process your payment.